Faq's

Frequently Asked Questions (FAQs)

Welcome to the Elliot Martin FAQs page. Here you'll find answers to some of the most common questions about our products, ordering process, shipping, and more. If you don't find the answer you're looking for, please feel free to contact us at support@elliotmartin.ae

1. Are the ties made from silk?

Yes, all of our ties are made from 100% silk twill, ensuring the highest quality and a luxurious feel.

2. Where are your products manufactured?

Our products are crafted by skilled artisans in facilities that meet the highest standards of quality and ethical practices.

3. How do I place an order?

Placing an order is simple. Browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

4. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express. We also accept payments through various other secure payment methods as indicated on our website.

5. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order on the carrier’s website.

6. Do you ship internationally?

Yes, we offer international shipping to select locations. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for more details.

7. What is your return policy?

We accept returns of unused, unworn, and undamaged items within 30 days of purchase. To initiate a return, please contact our customer service team for instructions. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

8. Can I exchange an item?

Yes, you can exchange an item within 30 days of purchase, subject to product availability. Please contact us for exchange instructions. The customer is responsible for shipping costs associated with exchanges unless the exchange is due to a defect or error on our part.

9. How do I care for my silk ties?

To maintain the quality of your silk ties, we recommend dry cleaning only. Avoid contact with water, and store your ties properly by hanging them or rolling them loosely to prevent creases.

10. What sizes are your products available in?

Our product sizes vary depending on the item. Detailed size charts are available on the product pages to help you choose the right size. If you need further assistance, please contact our customer service team.

11. How can I contact customer service?

You can reach our customer service team via email at contact@elliotmartinformal.com or by phone at +971-58-526-7460. We are available to assist you with any questions or concerns you may have.

12. Are there any ongoing promotions or discounts?

We occasionally offer promotions and discounts. To stay updated on our latest offers, please subscribe to our newsletter and follow us on social media.

Thank you for choosing Elliot Martin LLC. We appreciate your business and look forward to serving you.